Welcome to Puffizza (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how Puffizza Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at 10-Shri Ramind Estate-B, Behind Bileshwar Estate, Near Ring Road, Odhav, Ahmedabad, Gujarat, India – 382415, collects, uses, discloses, and protects the personal information of our customers and visitors (“you”, “your”) when you interact with our website www.puffizza.com and related services.
1. Information We Collect
- Personal Information: Your name, phone number, email address, delivery address, and payment details when you make a purchase.
- Non-Personal Information: Browser type, device information, IP address, and usage data collected automatically through cookies or analytics tools.
- Order & Transaction Details: Information necessary to process your food orders and payments through trusted third-party gateways.
2. How We Use Your Information
- To process and fulfill your orders efficiently.
- To communicate with you about your orders, feedback, or inquiries.
- To improve our website experience and customer service.
- To comply with applicable legal and regulatory requirements.
- To send promotional updates or offers, only if you have opted to receive them.
3. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve functionality and performance.
- Understand how visitors interact with our site.
You can manage or disable cookies in your browser settings, though some website features may not function properly without them.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share limited data with:
- Service Providers: Payment processors (e.g., Razorpay, PhonePe) and delivery partners (e.g., Swiggy, Zomato) to complete your transactions.
- Legal Authorities: When required by law or to protect our rights, customers, or operations.
All third parties we work with are bound by confidentiality and data-protection obligations.
5. Data Security
We adopt appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we take all reasonable steps to secure your data, no method of electronic transmission or storage is 100% secure.
6. Your Rights and Choices
- Access or correct your personal information.
- Withdraw consent for receiving promotional communications.
- Request deletion of your data, subject to legal and transactional obligations.
You can reach out to us at info@puffizza.com for any such requests.
7. Third-Party Links
Our website may contain links to third-party platforms such as Swiggy or Zomato. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies when you visit them.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
Puffizza Private Limited
10-Shri Ramind Estate-B, Behind Bileshwar Estate,
Near Ring Road, Odhav, Ahmedabad, Gujarat, India – 382415
📧 info@puffizza.com